We allow a maximum of 3 missed sessions (including advanced cancellations and/or no shows) every 6 months to protect the consistency of your care. After 2 missed appointments, your clinician will re-evaluate suitability of the care plan for you and your family.
Timeliness:
Please be on time for your scheduled appointment. We get it; life can be hectic. However, our care plan is designed based on the time dedicated to you and your family. So, if you are sufficiently late for your appointment (10 mins or more), please call/text us to reschedule.
Cancellations or reschedules are allowed up to 48 hours before scheduled start time with no fees.
If you cancel or request to reschedule less than 48 hours before your scheduled session, you may be responsible for the full session fee, unless you are able to schedule.
If you do not attend your scheduled session, you will be responsible for the full session fee.
Payment
We require payment at the time of service. The credit card on file will be charged once your session is completed.
If the credit card on file is declined for any reason, our team will contact you directly to coordinate an alternate method of payment.
Insurance Policies:
Kinnection is not in-network with any insurance companies and does not bill through insurance. However, several insurers will offer partial reimbursement. If your policy applies, we will be able to provide you with a monthly superbill that can be submitted to your insurance company.
If your health plan includes out-of-network coverage (common with PPO plans), we may be able to assist you in submitting documentation to your insurance company for reimbursement, which will be subject to the coverage and limitations of the policy.
We cannot guarantee that you will be reimbursed for any portion of costs for your care. If your insurance company denies coverage and/or payment for services rendered, you will assume financial responsibility and be required to pay in full for all charges.
You have the right to receive a Good Faith Estimate explaining how much your mental health care may cost. Under the No Surprises Act, Two Chairs must provide clients who do not have insurance (uninsured), who will not be using insurance to pay, or reimburse for services (self-pay) an estimate of the total expected costs for services. You can ask Kinnection for a Good Faith Estimate before you schedule a service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
If you have any questions about how this affects your care at Kinnection, please reach out to our Care Team at operations@kinnection.co.
Questions
If you have any questions or concerns regarding our Practice Policies, please speak to your clinician or email our Care Team at operations@kinnection.co.
If you are experiencing an emergency, crisis, or need immediate assistance, please call 911 or the National Crisis Hotline at 988, or go to your nearest emergency room.
