Privacy Policy
Effective April 15, 2025Kinnection Group (“Kinnection,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy explains what information we collect, how we use it, and your rights as a client or website visitor.
1. Information We Collect
We may collect the following types of information:
- Contact information (name, email address, phone number, mailing address)
- Health and mental health information you share during sessions or intake
- Insurance and billing information
- Website usage data (cookies, IP address, browser type) for analytics purposes
- Communications you send us via email or our contact form
2. How We Use Your Information
We use the information we collect to:
- Provide, coordinate, and improve therapy services
- Communicate with you about appointments, billing, and care
- Process insurance claims and verify benefits
- Comply with legal and regulatory obligations
- Respond to your inquiries submitted through our website
3. HIPAA and Protected Health Information
As a mental health practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with our Notice of Privacy Practices, which you will receive at the start of treatment. We do not sell, rent, or share your PHI with third parties except as required or permitted by law.
4. Confidentiality of Therapy Records
All therapy records are kept confidential. There are limited exceptions required by law, including:
- When you give written consent to share information
- When there is a serious, imminent risk of harm to yourself or others
- When abuse or neglect of a child, elder, or dependent adult is suspected
- When required by a court order
5. Data Security
We use industry-standard security measures to protect your information, including encrypted communications and secure electronic health record systems. While no system is perfectly secure, we take reasonable steps to protect your data from unauthorized access.
6. Third-Party Services
Our website may use third-party services such as Google Analytics and Formspree for form submissions. These services may collect anonymized usage data subject to their own privacy policies. We do not sell your data to third parties.
7. Your Rights
You have the right to:
- Access and receive a copy of your health records
- Request corrections to your records
- Request restrictions on how we use or share your information
- Receive an accounting of disclosures we have made
- File a complaint with the U.S. Department of Health and Human Services
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
Kinnection Group
115½ N Larchmont Blvd, Los Angeles, CA 90004
hello@kinnection.co